Become part of a rapidly growing technology company with an important purpose of developing the best software products to prevent and fight crime. We make sure that police authorities and intelligence services always have the best technological solutions, which give them optimal conditions to protect citizens in the city, on the street and in our homes.

If you're passionate about working at the intersection of technology and customer engagement, we’re looking for a Customer Success Manager to help drive client satisfaction and long-term success. In this role, you’ll take over after the successful delivery of projects, collaborating closely with Sales, Delivery, and Development teams to secure contract renewals and minimize churn. Your responsibilities will include tracking key performance indicators (KPIs) related to customer satisfaction and system usage, presenting new product features and updates, and ensuring customers are well-trained and confident in using their systems.

Making sure customers stay ahead of the encryption race
Your main responsibility will be to engage with customers to gain a clear understanding of their challenges and needs, document these in a structured way, and drive the necessary initiatives within the XCI organization to ensure they are effectively addressed.

You’ll be part of a skilled and committed team that values professionalism while maintaining an informal and collaborative work environment. You'll interact with many parts of the organization and enjoy a high degree of autonomy in your work, along with strong opportunities for both professional growth and personal development.

Areas of responsibility:

• Customer Relationship Management
  • Build and maintain a strong relationship with government clients
  • Act as primary point of contact for customer inquiries and escalations
  • Conduct regular check-ins with clients to ensure satisfaction and address concerns
• Internal stakeholder management
  • Follow through on customer requests and ideas
  • Define and delegate tasks to relevant parts of the organization
  • Ensure the feedback loop from customer to XCI and back to customer is managed
• Performance Monitoring & Reporting
  • Track KPIs related to customer satisfaction
  • Report on system performance, usage trends, and customer feedback
• Customer Engagement & Support
  • Organize workshops and webinars to make sure customer knowledge and competences are up to date
  • Ensure training and documentation for end-users on software functionalities is provided via XCI Academy
  • Conduct regular business reviews with clients to assess success and future needs
• Renewals, Upselling & Cross-selling
  • Work with Sales teams to drive contract renewals and prevent churn
  • Identify opportunities to sell additional services and features

About you:
You have a natural talent for building relationships and thrive on meaningful interactions and social engagement. Delivering high-quality customer service is a key motivator for you, and you're driven by a personal commitment to continuous learning and a genuine curiosity for emerging technologies in the field. You’re enthusiastic about contributing to customer success and approach your work in a structured and self-reliant manner, with the flexibility to travel approximately 70–80 days per year.

Your strong presence enables you to engage and mobilize relevant stakeholders and departments within the organization. You’re not afraid to challenge existing solutions and are eager to share innovative ideas. You also communicate clearly and confidently in English, both verbally and in writing.

Your experience covers (not necessarily all):

• Sales or pre-sales
• Delivery management
• Working with international (government) customers
• Know-how about tele communication concepts
• IT and complex software solutions
• Domain knowledge about intelligence agencies or police authorities

Be part of the XCI-Team
You will be part of our creative community of 100+ experts who believe in XCI's core purpose of protecting us all from criminal threats. Our customer projects are never mission impossible, but they have a personal meaning - and are also a childhood dream that comes true for most of us. You will enter a flexible role with great possibility to influence your daily tasks and processes.

As part of the XCI team, you should expect to work with motivated and happy colleagues in a dynamic work environment. The informal XCI culture has "freedom under responsibility" as its internal motto, which allows you flexible working hours and a good work/life balance. We prioritize employee development very highly and there is always a focus on your professional and personal development.

Application

If you have any questions about the position, you are welcome to contact Academy Manager, René Olesen, at e-mail: rene.olesen@xci.dk or mobile: +45 24 49 21 35.

We hold regular interviews and end the recruitment process when the right candidate has been found.

We are looking forward to hearing from you!

Due to GDPR you can only apply via the link

All employees of XCI must be able to obtain a security clearance, which is why we will ask you to present a clean criminal record during the recruitment process.