Become part of a rapidly growing technology company with an important purpose of developing the best software products to prevent and fight crime. We make sure that police authorities and intelligence services always have the best technological solutions, which give them optimal conditions to protect citizens in the city, on the street and in our homes.

If you thrive in a role that aims to be the ultimate technical service and support partner for both colleagues and customers, you could be our next team member. We are seeking a talented Technical Coordinator to join our Back Office support team, playing a vital role in driving customer success in close cooperation with our system consultants. Together, we are a team driven by a desire to make a meaningful impact in the world.

You will be part of a skilled and committed team that values professionalism while fostering an informal and supportive work environment. Here, colleagues both challenge and encourage one another. You'll have substantial autonomy over your tasks, along with plenty of opportunities for both professional growth and personal development.

Areas of responsibility:

• Responsible for Technical Customer Support via XCI Ticketing system.
• Status meetings with customers to ensure follow-up by engaging, seamless and effective communication around customer issues and requests.
• Internal support for the System Consultants: Uploads of files to customer portal, configurations etc.
• Continuous internal status and follow up with Development department
• Deliver content to monthly reporting – Customer activity etc.
• Release management
• License handling and management

About you:
You have a technical background and ideally some experience in customer support and success. Building strong relationships with both colleagues and customers comes naturally to you. Additionally, you bring a positive attitude and thrive in a fast-paced work environment.

You are motivated by continuous learning and have a natural interest in exploring new technologies within the field.

Furthermore, you are a strong team player who shares valuable ideas and knowledge with your colleagues. You communicate effectively in English, both in writing and speaking.

You have experience with:

We imagine you are service-oriented and have strong communication skills, as your role involves close collaboration with various stakeholders. While experience is something you will continue to build in this position, having around a year of prior experience is an advantage.

We are looking for a colleague with experience in some of the following areas:

• Customer support
• Release Management
• Reporting
• BI-Tools

Be part of the XCI-Team
You will be part of our creative community of 100+ experts who believe in XCI's core purpose of protecting us all from criminal threats. Our customer projects are never mission impossible, but they have a personal meaning - and are also a childhood dream that comes true for most of us.

As part of the XCI team, you should expect to work with motivated and happy colleagues in a dynamic work environment. The informal XCI culture has "freedom under responsibility" as its internal motto, which allows you flexible working hours and a good work/life balance. We prioritize employee development very highly and there is always a focus on your professional and personal development.

Application

If you have any questions about the position, you are welcome to contact Back Office Manager Theis Hæstrup e-mail: Theis.Haestrup@xci.dk or mobile: +45 81 77 00 38.

We hold regular interviews and end the recruitment process when the right candidate has been found.

We are looking forward to hearing from you!

Due to GDPR you can only apply via the link

All employees of XCI must be able to obtain a security clearance, which is why we will ask you to present a clean criminal record during the recruitment process.